Privacy Policy
We are committed to protecting customers' personal information and data in a safe, transparent manner and in compliance with applicable laws.
Last updated: December 15, 2024
1. Purpose of Data Collection
Digital Marketing Hub collects customers' personal information for the following purposes:
Service Delivery
Providing marketing services, consulting, and customer support upon request
Communication & Support
Contacting, consulting, answering questions, and providing service information
Payment & Invoicing
Processing payments, issuing invoices, and managing customer accounts
Service Improvement
Analyzing and enhancing service quality, developing new products
Marketing & Advertising
Sending promotional information, news, and service updates (with consent)
Legal Compliance
Fulfilling legal requirements and regulations from competent authorities
2. Scope of Information Use
Information we collect:
Personal Information
- • Full name, age, gender
- • Phone number, email
- • Contact address
- • Company information
Technical Information
- • IP address
- • Browser information
- • Cookies and tracking
- • Access history
Transaction Information
- • Order history
- • Payment methods
- • Invoices and receipts
- • Feedback and reviews
Commitment of Use
We only use information within the necessary scope to provide services and never use it for other purposes without your consent.
3. Security Measures
We apply multiple layers of security to ensure your information is maximally protected:
Technical Security
SSL/TLS Encryption
256-bit encryption for all communications
Secure Servers
High-security cloud systems
Firewall & DDoS Protection
Defends against cyberattacks
Management Security
Access Control
Authorized staff only
24/7 Monitoring
Continuous tracking and alerts
Regular Backups
Automated backups and recovery
4. Customer Rights
According to personal data protection laws, you have the following rights:
Right of Access
Request to view personal information we store about you
Right to Rectification
Request to update or correct inaccurate information
Right to Erasure
Request deletion of personal data in certain cases
Right to Restrict Processing
Request restriction of personal data processing
Right to Data Portability
Request transfer of data to another provider
Right to Object
Object to data processing for marketing purposes
Right to Withdraw Consent
Withdraw consent to data processing at any time
Right to Complain
File a complaint with the competent authority if necessary
How to Exercise Your Rights
To exercise any of the above rights, please contact us via:
5. Data Retention
We only retain personal information for as long as necessary to fulfill the purposes of collection or as required by law:
| Data Type | Retention Period | Notes |
|---|---|---|
|
Contact Information
|
3 years after the last contact | Unless deletion is requested |
|
Transaction Data
|
5 years after transaction | According to accounting regulations |
|
Project Records
|
2 years after project completion | For support and warranty |
|
Access Logs
|
12 months | For security purposes |
|
Marketing Emails
|
Until unsubscribed | Can unsubscribe anytime |
Important Note
After the retention period ends, data will be permanently deleted from our system under strict security procedures.
6. Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Data Protection Department
Office Address
Binh Hung Hoa
Binh Tan, Ho Chi Minh City
Response Commitment: We will respond to all requests within 72 business hours.
Policy Updates
We may update this privacy policy from time to time to reflect changes in business operations or legal requirements.